We are glad to develop tailored solutions for our clients. We are open to new challenges and our experience, for more than 23 years on the market, recommends us for any kind of customization.
Media Call Center
Our package accelerate call center time to market with services designed for the most common communication use cases - phone call.
We design and deploy intelligent and personalized conversation (inbound& outbound) using predictive, self-service IVR, reports, smart routing, video & audio recording, mcc phone pay and much more.
Media Contact Center
With its state-of-art features and use of a wide range of industry leading standards, this full package represents a comprehensive integration of phone, email and web interactions to differentiate your business from competition.
This package helps achieve a full potential, using a wide variety of channels, voice and non-vocal interactions.
Using AI technology our system can recognize customers and understand their intents in all situation and any contact channel, thanks to a sophisticated and powerful learning process.
Different actions can be dispatched after the learning, setting and training processes made together with our experts.
Mediatel Data is a romanian-based software and services company founded in 1996.
Our experienced specialists deliver communication software and dedicated services that are designed to enhance customer service partners' interactions, acquire and retain new clients, increase efficiency and improve communications.
Please take into consideration that sending an email to firstname.lastname@example.org or email@example.com will give us your consent to processing the data provided, strictly in the current relationship, according to the GDPR rules.