A highly specialized team with over 23 combined years of experience in the Call& Contact Center industry with proven ability to optimally combine digital technology, skilled resources and efficient business processes to implement creative as well as proven solutions, to suit an ever-evolving market. Our forte has been to successfully tailor our solutions to support your needs whether it is in the space of Call Center, Ticketing or Artificial Intelligence.
Our dedicated highly trained professionals are always ready to help you with any issue.
We are committed to providing clients with the best value and solutions in the industry.
Providing value through straightforward commissions and added services.
Video Inspector Application
With its unique last generation technology, Video Inspector Application provides a transparent connection between agents and clients, easily operated & safe. In order to solve requests, this multi purpose tool checks details and credits persons without being necessary to be live at one place, breaking the barriers of time & place.
Our web-based platform which makes it easy to centralize and handle multi-channel inbound requests and outbound answers on one ticketing system, converting emails, phone calls, chat and web requests from social media into actionable tickets, keeping all organized.
Is all about assigning the right employees with the right skill to the right job, at the right time!
Achieving cost-effective by accurate analysis and forecasting helps contact centers strike the optimal balance between workload and staffing.
The application is designing the perfect working plan, making a staffing requirements forecast based on analysis and monitoring.
The solution to better email management is to automatically and intelligently respond to in-coming emails. Our module taps into the shared-inbox email workflows, filtering incoming customers emails and aggregating them in a centralized, feature-rich email ticketing system.
Different projects, workflows and processes can be automatized with pre and post actions.
Our Media Call& Contact Center System is a web-based platform which makes it easy to centralize and handle multi-channel inbound requests in one ticketing system, converting emails, phone calls, chat and web requests as social media, into actionable tickets with resolutions.
Medial Call & Contact Center
With its state-of-art features and use of a wide range of industry leading standards, this full package represents a comprehensive integration of phone, email and web interactions to differentiate your business from competition.
The communication system views the experience through the customers eyes and manages his experience across all channels for a seamless, integrated and consistent experience.
This synchronized approach presents a single face to the customer and a consistent way of communicating.
This communication system is more of an operational approach and enables customers to complete transactions using different channels.
Based on latest artificial intelligence technology we can create, implement and train our virtual agent in order to deliver a powerful chat experience. Integration with different other channels and platform can be easily made.
Analysis and reports can be extracted in order to improve customers experience.
We integrate digital technology into all areas of our services and solutions we deliver, fundamentally changing how agents operate, delivering a flexible, easy and friendly use for customers.
Using AI technology our system can recognize customers and understand their intents in all situation and any contact channel, thanks to a sophisticated and powerful learning process.
Different actions can be dispatched after the learning, setting and training processes made together with our experts.
MCC Phone Pay
Allows and secures online transactions using DTMF (dual-tone multi frequency or dial tone). The agent does not intervene in such transactions.
Pay safely and secure with your bank card, via phone, without any additional application.
Allows and secures the indexes transmitted via phone (call or IVR).
You can interrogate financial accounts, invoices or you can deliver directly via IVR indexes for utilities and not only.
The CRM Application is the most versatile integration solution. Out-of-the-box, it comes embedded within the agent application, providing the agent all the information and decision tools needed for solving the current case and eliminating counter-productive actions like switching applications or manual data transfer.
The web application can be customized to deal with business specific operations processes – collection, marketing campaigns, ordering, reservations, and ticketing, resource management - and to provide custom reports, aggregating data from both the call center activity and the client existing repositories.
Workforce Groups Management – call center agents can be organized in workforce groups. Human resources are split into 4 categories, Availability, Scheduler Constrains, Scheduler Preferences, and Shift trading Rules.
Queues Settings tool allows to define the workforce parameters for call center services. Call analyzer and forecasting tool is used to analyze the volume of incoming calls and call arrival distribution by months, days and daytime intervals. Staff requirements computation, agents scheduling, the schedule views, real-time tools, time-off manager, shift trade are the rest of our components of this tool complete the solution.
The Mediatel Data ticketing and collaboration system is a web-based platform which makes it easy to centralize and handle multi-channel inbound requests in one ticketing system, converting emails, phone calls, chat messages, internal notes or data related to a customer issue, al need in one place.
Mediatel Data is a Romanian-based software and services company founded in 1996.
Our experienced specialists deliver communication software and dedicated services that are designed to enhance customer service partners' interactions, acquire and retain new clients, increase efficiency and improve communications.
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