Let AI Do the Note-Taking – Say Hello to Summarization

Save Time. Improve Accuracy. Enhance Every Interaction.

At Mediatel Data, we believe technology should do the heavy lifting.

That’s why we’ve designed our AI-poweredInteraction Summarization tool: to help you reduce manual effort, improve data accuracy, and speed up post-interaction actions — all while enhancing the overall customer experience.

Mediatel Interaction Summarization effortlessly transforms every interaction into actionable insights. Whether you prefer free-text summaries for a natural recap or template-based formats for structured reporting, we’ve got you covered.

What Is Interaction Summarization?

Interaction summarization automatically converts recorded conversations into readable summaries as natural language text or structured templates.

With Mediatel’s solution, you can choose between Free-text Summarization or Template-based Summarization.

Why It Matters

☑️ Agent Productivity Boost

Save 30–60 seconds per interaction by eliminating manual note-taking. That adds up fast — across every interaction, every shift, every agent.

☑️ Improved Accuracy

Reduce the risk of incomplete or inconsistent interaction notes. AI ensures every important detail is captured.

☑️ Faster Resolution Times

With clear, consistent summaries, agents can pick up cases quickly and follow through efficiently — keeping customers happy.

☑️ Better Supervisor Visibility

Supervisors can monitor trends, evaluate service quality, and support compliance — with access to clean, readable interaction logs.

How It Works

Mediatel’s Interaction Summarization solution is built to work the way you do.

Integration Options

• Fully embedded into the Mediatel Agent Desktop
• Available via API for your CRM or external platforms

Real-Time or On-Demand

Choose the right timing for your operations — real-time generation during the interaction or post-interaction processing.

Multilingual Capabilities

Support your global teams and diverse customer base with AI summarization available in multiple languages.

Applicable for Any Channel

Whether it’s voice, chat, WhatsApp, Viber, Messenger, email, or others — Mediatel's summarization tool works seamlessly across your omnichannel Contact Center.

AI summarization is more than a time-saver. It's a strategic asset that empowers your agents, improves compliance, and drives better customer experiences.

Whether you're handling everyday support interactions or complex technical issues, Mediatel’s solution adapts to your business rules and goals.

Interested in adding AI-powered summarization to your Contact Center workflow?

Let us show you how easy it is to implement and the difference it can make — for your agents, your customers, and your bottom line.

Let’s put AI to work — for your people and your customers.

Book Summarization Demo Now! 🚀

📧 info@mediatel.ro 📱 +40 722 744 417 🌐 www.mediatel.ro