What does the next generation of customer experience look like? We believe it starts with smarter tools, empowered teams, and meaningful conversations across any channel, at any time.
Bringo implemented a web-based live chat solution — powered through the Mediatel Data platform, ensuring seamless interaction, real-time responsiveness, and full control over the customer experience.
Every year, the All4Customer event in Paris brings together leaders, thinkers, and innovators in the customer experience space — and every year, Mediatel Data is proud to be there.
This article explores how Mediatel Data transforms customer satisfaction measurement and risk management through Automated NPS and complaint Risk Prediction.
In this edition, we will explore our solution's key features and benefits and provide insights on how it can transform how you handle emails within your organization.
With our omnichannel capabilities, traditional call center features, and cutting-edge AI technology, we've empowered businesses like yours to deliver outstanding customer experiences.
Mediatel Data has crafted a solution to support Supervisors and those integral to the evaluation process, ensuring that every interaction catalyzes improvement.
With its user-friendly interface, seamless integration, and cutting-edge technology, our Video Assistant is revolutionizing how customer service representatives engage with customers.
Through the collaboration between KRUK Romania and Mediatel Data, technology became a key enabler for more efficient and empathetic customer interactions.
By adopting the Med omnichannel contact center platform, Metrica unified customer interactions, optimized agent workflows, and gained real-time visibility into performance.
Through the collaboration between Regina Maria and Mediatel Data, the healthcare network successfully combined empathy and technology to transform its patient experience.
Groupama, the leader of the insurance sector, sought to enhance the efficiency of its contact center operations while maintaining its well-known strong focus on customer satisfaction.
In an era of increasing digital interactions, businesses must adopt innovative solutions to meet customer expectations. BCR acknowledged the imperative to innovate and adapt to customer expectations a
Sameday Romania, the leading courier services provider, leverages conversational AI virtual assistant technology to introduce digital improvements to customer engagement procedures through SAMY.
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