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Unlike static IVRs, the Mediatel Voicebot engages in natural conversation, understands intent, adapts in real time, and connects customers to solutions faster than any human-led process.
It’s not replacing people — it’s elevating them by automating what’s repetitive, so agents can focus on what’s strategic.
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Voice automation is no longer a question of if, but how fast companies will adopt it to stay competitive.
Every customer interaction is a moment of truth — an opportunity to solve a need, build trust, and create loyalty. Customers don’t remember the technology — they remember how it made them feel: informed, supported, and valued.
The real shift is here: it’s not about whether voicebots will transform CX, but about which platform can deliver that transformation intelligently, securely, and at scale.
This is where the Mediatel Voicebot sets a new benchmark.
Ideal for telecom, healthcare, utilities, banking, financial services, insurance, and retail.
The Voicebot automatically identifies callers, provides answers to the most common questions, sends documents or links when needed, and transfers only complex cases to agents — with full context.
Impact: Enhances customer satisfaction by resolving frequent requests instantly, reducing pressure on agents, and creating a seamless, always-available self-service experience.
The Voicebot can automatically contact customers, securely verify identities, explain outstanding balances, propose payment options, and send instant payment links via SMS, email, or WhatsApp.
Impact: Enables organizations to engage more customers in less time, improve recovery rates, and free agents from repetitive calls.
Traditional menus are replaced with natural conversation. The Voicebot understands why the customer is calling, checks their profile in real time, and directs them to the optimal resolution path.
Impact: Improves operational efficiency by directing each caller to the right destination from the first second, reducing transfers, wait times, and drop rates while ensuring priority handling for VIP customers.
Customers no longer need to wait in queues during peak hours. The Voicebot takes orders instantly, confirms details in natural language, suggests complementary products, and sends everything directly to the ordering system.
Impact: Restaurants can handle high-volume orders without delays, reduce manual errors, and deliver a consistent experience every time.
When escalation is needed, the Voicebot transfers the call, along with the full conversation transcript and customer details, so the agent can take over seamlessly without asking the customer to repeat themselves.
Impact: Improves agent efficiency, enhances the customer experience, and increases first-call resolution.
Unlike generic voicebots, Mediatel’s AI is built specifically for enterprise CX operations, offering full integration, multilingual intelligence, and real-time adaptability.
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Mediatel Voicebots are currently deployed across food delivery, telecom, financial services, healthcare, retail, and other industries — driving measurable improvements in operational efficiency and customer experience.
Whether you want to automate repeat calls, scale operations, or create an AI-first customer journey, our Voicebot can be customized for your exact needs.
Let’s shape your next customer experience advantage.
🌐 www.mediatel.ro 📩 info@mediatel.ro 📱 +40 722 744 417
