𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐨𝐧 𝐬𝐭𝐚𝐠𝐞. 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐨𝐧 𝐭𝐡𝐞 𝐛𝐢𝐠 𝐬𝐜𝐫𝐞𝐞𝐧. 𝐑𝐞𝐚𝐥 𝐢𝐦𝐩𝐚𝐜𝐭 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐡𝐞 𝐬𝐜𝐞𝐧𝐞𝐬.

Bringo implemented a web-based live chat solution — powered through the Mediatel Data platform, ensuring seamless interaction, real-time responsiveness, and full control over the customer experience.

Implementing Mediatel Data’s contact center solutions significantly improves Axfina Romania’s operations, driving efficiency and enhancing the effectiveness of debt collection efforts.

Every year, the All4Customer event in Paris brings together leaders, thinkers, and innovators in the customer experience space — and every year, Mediatel Data is proud to be there.

Mediatel Interaction Summarization effortlessly transforms every interaction into actionable insights.

This article explores how Mediatel Data transforms customer satisfaction measurement and risk management through Automated NPS and complaint Risk Prediction.

Traditionally, supervisors and quality teams have to manually review many interactions (calls, chats, emails) to provide feedback.

Integrating artificial intelligence (AI) into customer service has transformed how businesses interact with their customers.

In today’s fast-paced Contact Center environment, real-time performance insights aren’t just a luxury but essential.

At the Customer Care Conference & Expo, we spent an incredible two days filled with insightful discussions, cutting-edge solutions.

Achieving high Net Promoter Scores (NPS) is paramount for contact centers. NPS is a critical metric reflecting customer satisfaction and loyalty.

This article explores how a good IVR streamlined customer experience and how Mediatel Data.