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The future of customer experience is here, and it’s smart, fast, and powered by AI. At Mediatel Data , we’re transforming Contact Centers into dynamic Customer Experience Hubs where agents and supervisors thrive, customers feel heard, and technology works for people.
Ready to discover what’s next?
Whether by voice or text, our AI-powered bots handle customer interactions with speed, accuracy, and a human touch. From answering FAQs to guiding complex requests, they’re always on so your team can focus on what matters most.
Fast, intelligent, and always available. Our voice assistant handles customer inquiries with natural conversations and smart routing.
Beyond menus - Speak your customer’s language automatically, integrate easily with your CRM, and resolve what traditional IVRs only dream of.
Give your team the edge with:
AI-driven suggestions while agents are live on the call or chat, helping them respond more quickly and accurately.
Agent Helper
A smart sidekick that searches, suggests, and supports —without interrupting the flow.
Turn insights into action with tools designed for performance and quality:
Every conversation is analyzed. Key topics, emotions, and trends are identified automatically.
Automated Evaluation Forms (AI)
Objective scoring, consistent standards. Instantly assess agent performance through real-time evaluation and feedback forms.
Alerts & Feedback Integration
Identify issues in real-time and respond quickly. Empowering agents with constructive feedback on their strengths and areas for improvement is an ongoing initiative. This not only enhances performance but also continuously boosts morale and job satisfaction, creating a positive and motivated work environment.
Smarter Wrap-Ups with AI Summarization
No more manual notes.
At the end of each interaction, our system automatically generates a conversation summary capturing key points, decisions, and follow-ups.
AI-Powered NPS & Risk Prediction
Go beyond dashboards and understand how customers truly feel.
With Mediatel Data’s automated NPS and complaint risk prediction tools, Supervisors gain real-time insights from every conversation, without needing to ask for feedback.
Your customers are everywhere, so are we. From WhatsApp, Messenger, Facebook, Instagram, Google Reviews, Viber, to web chat, email, and voice, our platform brings all conversations into one unified interface. Agents manage interactions effortlessly, without needing to switch tools.
From troubleshooting to onboarding or consultations, our video solution bridges the gap between digital and human.
For agents: Live visual context means faster resolutions and fewer misunderstandings.
For customers: No need to explain, just show. A seamless, secure experience that builds trust. Empower your team to see more, solve more, and connect better.
One link. One screen. Real human connection.
Because great customer experiences are built at the intersection of technology and people.
At Mediatel Data, we design solutions that scale with your business, adapt to your industry, and empower your teams—from frontline agents to supervisors and CX leaders.
✅ Our cutting-edge AI meets real operational needs, not just buzzwords.
✅ Our platform is flexible, supporting cloud, on-premises, or hybrid deployments — your choice.
✅ Our team of experts partners with you from the start, ensuring a seamless journey from demo to deployment.
We believe technology should enhance people, not replace them. That’s why Mediatel Data builds tools that serve both the business and the human side of CX.
LET’S CO-CREATE CX THAT MATTERS!
🌐 www.mediatel.ro 📱+40 722 744 417 📩 info@mediatel.ro
