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Maintain contact center capabilities when your workforce is remote, working from home, for a seamless experience.

Keep track of reports, dynamic workflows and have full control of your business.

Mediatel Data comes to meet your needs with concrete actions, because together we'll manage to overcome this situation.

For further details feel free to contact our representative: Liviu Moldovan, liviu.moldovan@mediatel.ro.

#staysafe #workfromhome #concreteactions #remote #contactcenter #businesscontinuity #mediateldata

During this difficult period, Mediatel Data is ready to assist companies in creating remote-work environments for Contact Center activities, without any financial obligations as long as social distancing is recommended, for a minimum of 3 months.

The majority of our clients are already working from home

#staysafe #workfromhome #concreteactions #remote #contactcenter #businesscontinuity #mediateldata

Why Choose
MEDIATEL DATA

With more than twenty years of expertise in the Call and Contact Center field, Mediatel Data continues to provide complete, high-quality business solutions for companies looking to improve interactions with their customer through a wide variety of communication channels.

About Us
Always Available
You can contact us anytime and we will resolve your issues as soon as possible.
Qualified Agents
We are proud of our dedicated and experienced team who work to meet your needs.
Fair Prices
We stand for fair and affordable pricing policy and we have very beneficial discounts.
Best Offers
Our programs are developed in such a way, so any company could find their own packages.
Advantages
Professional
flexible
tailored solutions
ultimate technology
Unlimited training sessions
Consulting & Integration included
Economical,
dynamic and managed business packages

Media Call Center

Our package accelerate call center time to market with services designed for the most common communication use cases - phone call.

Media Contact Center

This package helps achieve a full potential, using a wide variety of channels, voice and non-vocal interactions.

Artificial Intelligence

Using AI technology our system can recognize customers and understand their intents in all situation and any contact channel.
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Solutions
Digital Customer Service Platform
One connected Customer Service Experience
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Ticketing
Web-based platform email tickets chat social media
Workforce Management
Analysis forecast staff workload monitor
Email
Smart email management filtering centralized workflow automate
Automation
Phone calls ticketing system chat social media
Media Call & Contact Center
Full package integration intelligent communicate solutions cross-channel conversations
Omni-channel
Seamless experience integrated unified one platform
Multi-channel
Complete conversations using different channels
Chat Bots
Artificial intelligence virtual agents machine learning
Digital Transformation
Web based flexible user experience
Artificial Intelligence
Latest technology NLU machine learning ASR TTS
MCC Phone Pay
Safe DTMF easy transactions
Self-Service IVR
Phone index secure user friendly
Our Services Will Help
Improve Your Business

We help our clients focus on their core business and their most valuable asset - their customers, by offering consultation services and full assistance to provide a seamless contact center experience.

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support & maintenance
The technical support is organized primarily by direct telephone contact and all requests are recorded by email or phone call.
consulting & analysis
Consultation and analyze, based on our professional experience is included in the implementation phase.
integration & fine-tuning
Our modular application are easy to integrate with other solutions, securitized but flexible.
training & updates
Training & updates are part of our packages and are free of charge.

Ask Us More

Request a Demo

Contact Us
Recognition from the best
The Mediatel Call Center system is amazing, offering us all the features that we are looking for. No matter what new requests we come up with, Mediatel specialists are ready to customize and develop for us new functionalities.

Robert Soszka - Delta Contact

We are looking for an advanced predictive dialer. The completeness and user-friendly interface of the Mediatel Call Center system made it a perfect choice for us. With all-in-one functionalities, Mediatel has certainly exceeded my expectations.

David Wu - UAT

We are working with Mediatel for more than 9 years now and we are grateful that we managed together to develop this longstanding partnership. We thank Mediatel for all their support!

Cosmin Raducu Efrim - Global Remote Services

Implementation of Mediatel Data Call Center was made with high quality and within a short time – just over 3 months. As a result, Platinum Bank got reliable and scalable system integrated with existing banking systems.

Thomasz Borowski - Platinum Bank

Mediatel's highly dedicated team is always responsive to our fluctuating needs and demands. They have helped us scale quickly with minimal expansion to our infrastructure and staff. I highly recommend Mediatel products and services.

Sebastian Cmak - EOS

POPULAR QUESTIONS

Frequently Asked Questions

Do you have trial period?

Yes. We offer a Proof of Concept phase where you can test our complete environment with all configuration made for almost 30-45 days, or more.

How fast can you deliver a full solution or a product?

Our personal record is 2 days. The timeline depends on client needs and also on he’s infrastructure, availability, configuration and architecture. We are for sure at your disposal!

What Kind of Customer Support do you Offer?

We offer 24/ 7 support, both email and phone. Our dedicated team of experts assures consultations, integrations and all kind of technical actions where our clients request help. Trainings and documentations are included!

What SLA/ downtime Mediatel Data can assure?

We assure almost 100% uptime of our solutions!

Is there a limit of calls or volume?

The limit is only set by your infrastructure. Our solutions are designed to manage unlimited connections.

How fast can I upgrade the existing resources?

Just make a call or send us an email and within a few minutes a new license will be added.

About Us

Mediatel Data is a romanian-based software and services company founded in 1996.

Our experienced specialists deliver communication software and dedicated services that are designed to enhance customer service partners' interactions, acquire and retain new clients, increase efficiency and improve communications.

Contact Information
Chiscani no 25-27, Sector 1, Bucharest
Traian Grozavescu no. 9, Brașov
support@mediatel.ro / info@mediatel.ro
+40212334533
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Please take into consideration that sending an email to info@mediatel.ro or support@mediatel.ro will give us your consent to processing the data provided, strictly in the current relationship, according to the GDPR rules.