To ensure the optimal performance, security, and compliance of your Mediatel Data services and solutions, we provide the following recommendations for client administration.
Development Standards:
During the lifecycle, development, upgrades, and updates, Mediatel Data adheres to the latest safety standards and well-established development practices.
Data Processing Focus:
Our database servers and applications solely process data to meet your specific customer goals. All data is stored within the environment and infrastructure you provide and is entirely owned by you – the customer.
Employee Compliance:
We ensure that all Mediatel Data employees understand their responsibilities and obligations regarding the processing of personal data and access to confidential information.
Clear Definitions:
Roles and responsibilities of both parties must be clearly defined at the start of the collaboration, aligned with your internal security policy. Any changes to these rights must be communicated to us and internally managed and recorded by your team.
Incident Management:
A clear internal plan for reporting, responding to, and managing security incidents should be defined.
Access Management:
All passwords and access rights are managed internally by the client. We strongly recommend enforcing password complexity and ensuring they are shared only via secure, protected channels.
Data Responsibility:
All databases and records are the property of the client. You are responsible for their proper operation, accuracy, and archival.
Backup Procedures:
Performing physical and virtual backups is the responsibility of the client (Operator). Continuous monitoring is required to ensure data integrity and restorability.
Data Security Practices:
Encryption, archiving, pseudonymization, and anonymization should be performed under your internal protocols and with approved tools.
Network Security:
We recommend enhanced protection through firewalls and continuous monitoring of core call and contact center services.
Mobile Device Access:
Devices accessing your systems must be pre-registered and internally authorized.
Call Recording Compliance:
The client (as Data Controller) is responsible for ensuring a valid legal basis (such as explicit consent, legitimate interest, or legal obligation) is established before enabling any call recording activity within the Mediatel Data platform, and for appropriately informing all parties, as required by law.
All musical content provided on Mediatel Data applications is for promotional and trial purposes only.
Do not hesitate to reach out for support and recommendations regarding your Mediatel Data services and solutions!
