Language barriers should never hinder exceptional customer experiences in today's global business landscape. That's why we're excited to introduce our innovative multilingual feature, designed to empower your company to connect with customers worldwide. 🌍
Our cutting-edge technology effortlessly translates conversations across all your channels—voice, live chat, chatbots, social media, WhatsApp, you name it—all in real-time.
Here's how it works (it's super easy):
➡ Customers start communicating in their preferred language (Spanish, French, German, etc. - you choose the languages!).
➡ Their message automatically translates for your support Agent to see in his native language.
➡ The Agent responds in his language, and the customer receives the answer in theirs—all in real-time!
The true magic is that agents can understand and respond to customer inquiries in their language, regardless of where they are. This means you can provide personalized support to customers in their native tongue, regardless of location.
Key Functionalities
✅ Seamless language switching
✅ Intuitive and localized user interface
✅ Enhanced content accuracy through professional translations
A customer in Madrid is getting ready for a trip to Italy. Unsure he has activated international roaming on his phone, he contacted your English-based Contact Center via live chat. With our multilingual feature, your Contact Center Agent can understand their query in Spanish and respond in the same language, creating a positive and personalized experience. 💙
When a customer starts a chat on your website in their preferred language, the message is simultaneously delivered to the Agent in both the original and translated versions.
The Agent responds in his language, and the customer receives the answer in theirs – all in real-time!
All content is professionally translated to maintain high-quality and precise communication, ensuring users receive information as intended.
Using the multilanguage feature, your Agents can overcome language barriers, work more efficiently, and focus on achieving project goals without worrying about miscommunication. This means your team can build authentic customer relationships worldwide, fostering trust and loyalty that transcend borders.
The result? A satisfied customer who feels heard and valued, no matter where they are.
Your customers speak a multitude of languages. Are you equipped to understand and serve them all?
With the Mediatel Data Multilanguage feature, you can now enjoy:
🎯Over 40 Languages
Expand your customer base and provide exceptional service to everyone, regardless of language. Our commitment to breaking down language barriers is ongoing, and we're continually expanding the languages we support.
🎯Fast and Easy Communication
Instant support in your customer’s language. Streamline communication and resolve issues faster.
🎯Increase Efficiency
You provide support and build a loyal customer base by eliminating language barriers and communicating in real-time. This deeper connection naturally leads to increased engagement with your brand, higher satisfaction, and improved retention rates.
🎯Empower Your Agents
Enable your team to focus on building relationships, not deciphering translations.
🎯Improved Understanding
No more confusion – clear communication leads to happy customers.
🎯A More Positive Brand Experience
Your company shows it cares about its global audience. Brake barriers languages, improve brand experience.
🎯Gain a Competitive Advantage
We invite you to see the transformative power of multilingual support firsthand and witness how our feature transforms customer and agent experiences across industries.
Ready to break down language barriers?
